IF, FOR SOME REASON, YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER, PLEASE CONTACT OUR TRAFFIC DEPARTMENT AT 1-800-704-8112 PROMPTLY, OR WITHIN TEN (10) DAYS, TO DISCUSS YOUR DISCREPANCY. IF MATERIALS NEED TO BE RETURNED AS A RESULT, PLEASE PROVIDE THE FOLLOWING:

1.) STATE THE REASONS FOR RETURNING THE PRODUCT.
2.) PROVIDE THE PACKING SLIP ORDER NUMBERS AND PRODUCT PART NUMBERS TO BE RETURNED AND/OR REORDERED.
3.) PROVIDE THE WEIGHT AND PACKAGING OF THE BOXES BEING RETURNED AND AN AUTHORIZATION # WILL BE PROVIDED TO YOU.
THIS RETURN AUTHORIZATION NUMBER MUST APPEAR ON THE OUTSIDE OF ALL BOXES BEING RETURNED.

A CREDIT WILL BE ISSUED WHEN THE PRODUCT HAS BEEN RECEIVED AND COUNTED BY OUR WAREHOUSE PERSONNEL. A COPY OF THAT CREDIT WILL BE MAILED TO YOU.

APPLE FASTENERS RESERVES THE RIGHT TO DEDUCT THE CREDIT AMOUNT OF YOUR RETURN BY THE COST OF THE RETURN FREIGHT, APPLY A RESTOCKING CHARGE UP TO 25%, CHARGE A MINIMUM RETURN SERVICE FEE OF $7.00, OR OUTRIGHT DENY CREDIT OF ANY AMOUNT ON RETURNS UNDER THE FOLLOWING CONDITIONS:
 

• SPECIAL ORDER MERCHANDISE
• INCORRECTLY ORDERED PRODUCTS
• CUSTOMER REQUEST
• REFUSED OR CANCELLED ORDERS
• STOCK BUY BACKS
• ERRORS NOT REPORTED WITHIN THIRTY (10) DAYS
• MERCHANDISE IN POOR OR NON-RESALE CONDITION
• CONDITIONAL LOSS OR DAMAGED SHIPMENTS (SEE DISCLAIMER BELOW)

INSTANCES WHERE APPLE FASTENERS HAS MADE AN ERROR, WE WILL MAKE EVERY EFFORT AND ASSUME FULL RESPONSIBILITY TO CORRECT THE DISCREPANCY AT OUR EXPENSE.

IN ORDER TO EXPEDITE YOUR CLAIM FOR LOSS OR DAMAGE ON SHIPMENTS, YOU MUST NOTATE THE SHORTAGE OR DAMAGE ON THE BOL DELIVERY RECEIPT AND THEN PROMPTLY CONTACT THE TRAFFIC DEPARTMENT AT APPLE FASTENERS (PLEASE FAX A COPY OF THE BOL WHEN POSSIBLE). FROM THAT POINT, APPLE FASTENERS WILL CONTACT THE SHIPPING COMPANY, START THE CLAIM PROCESS, AND CREDIT YOUR ACCOUNT UPON PAYMENT TO APPLE FASTENERS ON THE CLAIM BY THE FREIGHT CARRIER OR UPS.

ORDERS FROM APPLE FASTENERS LEAVE OUR WAREHOUSE COMPLETE AND IN GOOD CONDITION. YOUR SIGNATURE ON THE DELIVERY DOCUMENT INDICATES YOUR RECEIPT OF THE SHIPMENT IN COMPLETE AND GOOD CONDITION. WITH YOUR SIGNATURE, YOU ASSUME FULL RESPONSIBILITY FOR THE SHIPMENT.THEREFORE, IF YOU DO NOT NOTATE DAMAGE OR LOSS ON THE BOL DELIVERY RECEIPT, APPLE FASTENERS WILL NOT BE HELD RESPONSIBLE FOR SUCH LOSS OR DAMAGED PRODUCT.

WE OFFER A REDUCED FREIGHT AMOUNT OF $20.00 (MAXIMUM CHARGE) ON SHIPMENTS VALUED AT $850.00 OR MORE TO THE FOLLOWING STATES:
CT, DE, MD, NJ, OH, PA, TN, VA

WE OFFER A REDUCED FREIGHT AMOUNT OF $55.00 (MAXIMUM CHARGE) ON SHIPMENTS VALUED AT $850.00 OR MORE TO THE FOLLOWING STATES:
AR, AL, FL, GA, IN, KY, MA, MI, MS, NC, NH, NY, RI, SC, VT, WV

WE OFFER A REDUCED FREIGHT AMOUNT OF $90.00 (MAXIMUM CHARGE) ON SHIPMENTS VALUED AT $850.00 OR MORE TO THE FOLLOWING STATES:
 IL, LA, ME, MO, OK, TX, WI

WE OFFER A REDUCED FREIGHT AMOUNT OF $120.00 (MAXIMUM CHARGE) ON SHIPMENTS VALUED AT $850.00 OR MORE TO THE FOLLOWING STATES:
IA, KS, MN

**ALL OTHER STATES WILL RECEIVE THE BEST FREIGHT RATES POSSIBLE VIA A RELIABLE CARRIER AT APPLE FASTENERS' DISCRETION. IF YOU WANT US TO SHIP YOUR ORDER WITH THE CARRIER OF YOUR CHOICE, PLEASE PROVIDE THIS INFORMATION WHEN YOU PLACE YOUR ORDER. WHENEVER POSSIBLE, WE WILL HONOR THIS REQUEST AND SHIP YOUR ORDER COLLECT.

APPLE FASTENERS MAY HOLD ORDERS CONTAINING "OUT-OF-STOCK" ITEMS UNTIL WE ARE ABLE TO SHIP YOUR ORDER COMPLETE. WE WILL SHIP PARTIAL ORDERS AND BACKORDER ITEMS AT YOUR REQUEST; HOWEVER, INITIAL SHIPMENTS AND BACKORDER SHIPMENTS WILL STILL BE SUBJECT TO THE FREIGHT POLICIES ABOVE.

POLICIES INCLUDE THE COST OF FREIGHT FOR REGULAR "DOCK TO DOCK" DELIVERIES. ACCESSORIAL CHARGES (INCLUDING BUT NOT LIMITED TO: RESIDENTIAL CHARGE, APPOINTMENTS, RE-DELIVERIES, STORAGE FEES, LIFT-GATE SERVICE, ETC.) ARE THE RESPONSIBILITY OF THE CUSTOMER AND NOT APPLE FASTENERS.

APPLE FASTENERS WILL OPEN AN IMMEDIATE ACCOUNT OVER THE PHONE AND SHIP ORDERS C.O.D. OR PREPAID WITH A CREDIT CARD, OR BY MAILING A CHECK OR MONEY ORDER.

TO APPLY FOR CREDIT, PLEASE SUBMIT A CREDIT APPLICATION. YOU MAY REQUEST AN APPLICATION BY CALLING 1-800-704-8112, OR CLICK HERE TO DOWNLOAD THE APPLICATION NOW.

UPON APPROVAL, OPEN CREDIT TERMS OF 1%-10 DAYS, NET 30 DAYS WILL BE EXTENDED FOR PAYMENT.

OUR CREDIT TERMS ARE SUBJECT TO THE FOLLOWING:

• RETURNED CHECKS WILL BE CHARGED AN NSF FEE OF $20.00.
• ACCOUNTS WITH BALANCES OVER FORTY FIVE (45) DAYS PAST DUE WILL BE SUBJECT TO AN INTEREST RATE OF 1-1/2% PER MONTH, UP TO 18% PER YEAR.

YOUR ACCOUNT WILL BE PLACED "ON HOLD" AND FUTURE ORDERS WILL NOT BE RELEASED UNTIL PAST DUE AMOUNTS ARE PAID.

• AT THE DISCRETION OF OUR CREDIT MANAGER, SLOW PAYING ACCOUNTS MAY BE REMOVED OF CREDIT TERMS AND PLACED ON C.O.D. OR PREPAID STATUS.
• EARLY PAY DISCOUNTS ARE ONLY AVAILABLE WHEN INVOICES ARE PAID FOR WITH CHECKS OR MONEY ORDERS. PAYMENTS MADE WITH CREDIT CARDS DO NOT RECEIVE DISCOUNT.

PAINTING & PLATING IS PROVIDED AS A SERVICE TO OUR CUSTOMERS AND MAY TAKE UP TO 4 WEEKS TO BE COMPLETED.

PAINTING- $40.00 MINIMUM CHARGE PER COLOR.
PLEASE ADD $5.25/M FOR PAINTED HEADS ON #6-#10 SCREWS UNDER 2" IN LENGTH
ADD $7.50/M FOR PAINTED HEADS ON #6-#10 SCREWS 2" AND LONGER
PLEASE CALL FOR PRICING ON ADDITIONAL SIZES AND ITEMS SUCH AS LAG BOLTS, HEX BOLTS, SCREWS WITH WASHERS AND SPECIALTY SCREWS.  PLEASE CALL FOR PRICING ON ALL PLATING SERVICES.

PRICES & POLICIES ARE SUBJECT TO CHANGE. APPLE FASTENERS IS NOT LIABLE FOR ANY INACCURACIES, MISPRINTS OR ERRORS IN THE INFORMATION PROVIDED HEREIN. OCCASIONALLY ITEMS DISPLAYING IMMEDIATE AVAILABILITY MAY BECOME UNAVAILABLE. WE RESERVE THE RIGHT TO SUBSTITUTE WITH SIMILAR ITEMS OF COMPARABLE QUALITY. PER YOUR REQUEST WE WILL HOLD AND SHIP ORDERS COMPLETE, OTHERWISE IN STOCK ITEMS WILL BE SHIPPED AND ANY OUT OF STOCK ITEMS WILL BE BACKORDERED. IF YOU DO NOT WANT BACKORDERED ITEMS YOU ARE RESPONSIBLE FOR CONTACTING APPLE FASTENERS TO CANCEL ANY BACKORDERS. BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO OUR POLICIES AND PROCEDURES.